Business Contract Information

1. Purpose and regulatory use

1.1 This document is a Talk4 template for the detailed pre-contract information that must be completed with the actual Order data before a business customer is bound, where applicable. It should not be issued with unresolved commercial placeholders.

1.2 A business with 10 employees or fewer must receive the applicable written Contract Information before it is bound and a one-page Contract Summary before it gives consent, subject to the precise scope of the current Ofcom General Conditions and unless it has expressly agreed otherwise where Ofcom permits such an informed waiver. Equivalent protections may apply to certain not-for-profit customers. General acceptance of Talk4 terms must not be used as an automatic waiver.

1.3 SME Customers with fewer than 250 employees must also receive the standard-contract service level/service guarantee information required by Ofcom where applicable. Talk4 may use this template for larger businesses as good practice.

1.4 The completed Contract Information, Contract Summary (where required), Order and applicable product Terms/SLA should be stored against the customer/order so the exact contractual version can be retrieved later.

2. Customer and provider details

3. Services and main characteristics

4. Service quality, technology and support

• Access technology / bearer: [DETAIL]
• Estimated / normally available / minimum guaranteed speed (where relevant): [DETAIL]
• Committed bandwidth / CIR (where relevant): [DETAIL]
• Service availability target: [DETAIL]
• Support hours and fault-reporting route: [DETAIL]
• Target response/repair: [DETAIL]
• Service credits / guarantees: [DETAIL OR NONE]
• Planned maintenance arrangements: [DETAIL]

4.1 For fixed broadband, identify the underlying technology where Ofcom requires this. For SME standard contracts, include or attach the published SLA/service-guarantee information that applies.

5. Prices and fixed-price commitment

5.1 Talk4 fixed-price commitment: if the Contract has a 12-month or 24-month Minimum Term, the core recurring monthly subscription Charge will not increase during that Minimum Term. Scheduled annual, CPI/RPI, inflation-linked and percentage-based increases to that core subscription Charge are not applied during those 12/24 months.

5.2 Record separately any optional, usage-based, engineering, excess-construction, international/roaming, licence/seat or other variable Charges that can arise and the basis on which they are calculated.

6. Contract duration, renewal and end-of-contract

• Contract start/Connection Date: [DATE / METHOD]
• Minimum Term: [12 / 24 / OTHER PERMITTED TERM]
• Notice after Minimum Term: [DETAIL]
• Automatic renewal/continuation basis: [DETAIL]
• End-of-contract notification: Talk4 will issue where required by Ofcom
• Annual best-tariff information: Talk4 will issue where required by Ofcom

6.1 A Protected Small Business Customer must not be placed into a further commitment period at the end of a commitment period without the consent required by Ofcom. A regulated phone/broadband commitment for such a customer must not exceed the applicable Ofcom maximum.

7. Activation, installation and equipment

• Target activation/installation: [DATE / LEAD TIME]
• Engineer visit required: [YES/NO]
• Customer site-readiness obligations: [DETAIL]
• Wayleave/landlord permission: [DETAIL]
• Excess construction / non-standard installation process: [DETAIL]
• Equipment supplied: [DETAIL]
• Ownership: [PURCHASED / RENTED / LOANED]
• Return/replacement charge: [DETAIL]

8. Usage restrictions and traffic management

8.1 Identify any material usage limit, fair-use threshold, prohibited use, roaming/tethering limit, traffic-management measure, machine-to-machine restriction, security restriction or AUP term that may materially affect use: [DETAIL / NONE].

9. Switching, number porting and continuity

9.1 Applicable process: [PAC/STAC / NUMBER PORT / ONE TOUCH SWITCH / MANAGED BUSINESS MIGRATION / OTHER]. State expected timing, dependencies, equipment-return consequences and any compensation right that applies.

9.2 For mobile switching involving fewer than 25 numbers, include the regulated PAC/STAC information. For fixed services, use the applicable regulated switching process and explain continuity obligations where they apply.

10. Contract changes

10.1 Talk4 will give the notice and penalty-free termination right required by Ofcom for a change that is not to the Customer’s benefit. This does not override Talk4’s no-annual-price-increase commitment for the core subscription Charge on 12/24-month Contracts.

11. Termination and Early Termination Charges

• Customer cancellation/switching method: [DETAIL]
• Notice period: [DETAIL]
• Early Termination Charge formula: [FORMULA]
• Illustrative ETC at contract start: £[ ] where useful
• Equipment return/cost on termination: [DETAIL]
• Porting/switching consequences: [DETAIL]

11.1 No Early Termination Charge is payable where applicable law, Ofcom rules or the Contract gives the Customer a right to leave without one.

12. Billing, payment and suspension

• Billing frequency: [DETAIL]
• Invoice delivery: [EMAIL / PORTAL / OTHER]
• Payment method/terms: [DETAIL]
• Deposit/credit limit: [DETAIL]
• Late-payment remedies: [DETAIL]
• Suspension process for non-payment/misuse: [DETAIL]

13. Complaints and ADR

13.1 Talk4 complaints contact: 03333 445 456; support@talk-4.co.uk; and the routes in the Customer Complaints Code. Designated postal complaints address: [INSERT CURRENT COMPLAINTS ADDRESS].

13.2 ADR provider: [CISAS OR COMMUNICATIONS OMBUDSMAN - CONFIRM CURRENT MEMBERSHIP BEFORE ISSUE]. Eligible small-business/not-for-profit customers may refer unresolved complaints after the current regulatory period of six weeks, or earlier following deadlock.

14. Data protection and accessibility

14.1 Personal data is processed in accordance with the Talk4 Privacy Notice. Accessible-format or communication-support requirements should be recorded and met where required: [DETAIL].

15. Acceptance and document version record

16. Business Contract Summary - qualifying customers

Use: Complete this summary from the actual order data and provide it in writing before a Protected Small Business Customer gives consent, unless that customer has made a valid express waiver permitted by Ofcom. Keep the completed summary to one A4 page for a single service, or within the applicable limit for a bundle.

[SERVICE NAME / OFFER]

Talk4 Communications Ltd trading as Talk4 Telecoms

38 Rothesay Road, Luton, England, LU1 1QZ | 03333 445 456 | support@talk-4.co.uk

CONTRACT SUMMARY

This contract summary provides the main elements of this service offer as required by law.

It helps to make a comparison between service offers.

Complete information about the service is provided in other documents.

Complaints: 03333 445 456 | support@talk-4.co.uk | [CURRENT COMPLAINTS POSTAL ADDRESS IF DIFFERENT]

Offer / Order reference: [ID] Summary version: [VERSION] Date: [DATE]