Offers & Promotions Terms

1. About these Product Terms

1.1 These Product Terms apply to Talk4 personal promotions, promotional prices, discounts, account credits, referral rewards, student offers and campaign benefits supplied by Talk4 Communications Ltd trading as Talk4 Telecoms (“Talk4”, “we”, “us” or “our”) to an individual acting wholly or mainly outside their trade, business, craft or profession (“you” or “your”).

1.2 Our company number is 06827172. Our registered office is 38 Rothesay Road, Luton, England, LU1 1QZ. Customer support: 03333 445 456; support@talk-4.co.uk; www.talk4.co.uk.

1.3 Talk4 is a reseller/service provider and may use wholesale carriers, mobile network operators, access network operators, infrastructure providers and contractors to deliver the Service. Unless your Contract Information expressly says otherwise, your contract is with Talk4.

1.4 If there is any conflict, mandatory law and Ofcom rules take priority, followed by your Contract Summary and Contract Information, your Order/price plan, these Product Terms, the Consumer General Terms and then other incorporated policies, unless a document expressly states a different lawful order of precedence.

2. Before you enter the Contract

2.1 Before you are bound, we will provide the written Contract Information and Contract Summary required by applicable Ofcom rules. They identify the main characteristics of your Service, price, minimum term, any usage limits, speed/quality information where relevant, termination arrangements and other key terms.

2.2 You must be at least 18 and authorised to order the Service and use the relevant service address, device or account.

2.3 Product availability is subject to technical/network availability and any eligibility requirements shown at the point of sale.

3. Price transparency

3.1 Every promotion must state, before you commit, the promotional price/benefit, any mandatory fees, eligible products/customers, duration, qualifying action, material exclusions and what price applies when the promotion ends.

3.2 We will not use a promotion to hide mandatory charges or present a misleading reference price, saving, countdown or scarcity claim.

4. Eligibility

4.1 Eligibility may depend on new/existing customer status, plan, age/student status, referral link, purchase channel, number of lines or another objective condition stated in the specific offer terms.

5. Promotion periods and availability

5.1 A promotion applies only during its published period or while a genuine limited allocation remains. We may close an offer to new orders at the stated end date or when a genuine limit is reached. This does not remove benefits already contractually earned by existing customers.

6. Discounts and fixed-term pricing

6.1 If a promotion creates a 12- or 24-month Talk4 contract, the core monthly subscription price stated for the applicable periods will not be subject to an annual increase during the Minimum Term. If the promotion has a temporary introductory discount followed by a higher fixed price, both monetary prices and the date/trigger of the change must be shown clearly before purchase.

7. Introductory and first-month offers

7.1 A “first month”, introductory or percentage discount applies only for the exact period stated. The checkout and Contract Summary must show the amount payable during the promotional period and the amount payable afterwards.

8. Student discounts

8.1 Student offers require the verification method and eligibility period shown in the specific terms, for example a valid student ID, qualifying education email address or approved student credential. We may require reasonable re-verification where the offer says so.

8.2 The specific student offer must state eligible plans, discount percentage, duration, stacking rules and what happens when eligibility ends. Ending a student discount must not be used to circumvent the fixed-price commitment on a 12/24-month contract unless the change was transparently built into the contracted price schedule before purchase.

9. Refer a Friend

9.1 A qualifying referral must use the required referral method/link and satisfy the specific campaign conditions. The offer must state the reward for the referrer and referred customer, when the reward is earned, any verification/first-payment or cooling-off conditions, and whether rewards are capped.

9.2 We may reverse a referral credit obtained through fraud, self-referral, duplicate/fictitious accounts, chargeback or cancellation before the qualifying conditions are met, provided the specific terms made those conditions clear.

10. Family promotions

10.1 Family/multi-line promotional discounts are subject to the Family & Multi-SIM Terms. The number of qualifying lines and tier/discount must be clear at checkout.

11. Promo codes and account credits

11.1 Promo codes may be single-use, account-specific, channel-specific or subject to an expiry date. Account credit is applied to eligible future charges as stated; it is not cash and is not transferable/refundable unless the promotion or law requires otherwise.

12. Combining offers

12.1 Offers can be combined only where the specific terms or checkout expressly allow it. Where two eligible discounts interact, the method/order of calculation must be clear enough for you to understand the resulting price before purchase.

13. Verification and fraud

13.1 We may request reasonable evidence of eligibility and withhold/recover a benefit obtained through material misrepresentation or fraud. We will not refuse a genuine claim arbitrarily.

14. Cancellation and returns

14.1 Statutory cancellation/consumer rights apply to the underlying service. The specific promotion must explain any lawful effect of cancellation on promotional credits or gifts. We will not impose an undisclosed penalty for exercising a statutory right.

15. Changes and withdrawal

15.1 We may amend or withdraw a promotion for future orders. We will not retrospectively remove a contractual benefit from a customer who has already satisfied the stated conditions, unless required by law or the specific terms include a fair, transparent and lawful mechanism.

16. Errors

16.1 If a promotion contains an obvious pricing/technical error, we may correct it before a Contract is formed. Once a Contract is formed, legal rules on mistakes, fairness and contract changes apply; we will not simply cancel or reprice an accepted order without a lawful basis.

17. Data and marketing

17.1 We process personal information used to administer promotions in accordance with our Privacy Notice. Participation in a promotion does not automatically constitute consent to unrelated electronic marketing.

18. Complaints

18.1 Promotion complaints can be made through our Customer Complaints Code at 03333 445 456 or support@talk-4.co.uk. Where the complaint concerns a regulated communications service, applicable ADR rights remain available.

19. General

19.1 Specific promotion terms prevail over these general promotion terms for that campaign where they conflict, subject to mandatory law. The underlying service remains governed by its Product Terms, Contract Information and Contract Summary.

19.2 These Terms are governed by the law applicable to the part of the United Kingdom where you live. You may bring proceedings in the courts available to you under applicable consumer law.