Privacy Policy

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Talk4 Telecoms
1st Floor, Unit 8 Arlington Court
Whittle Way
Arlington Business Park
Stevenage
SG1 2FS

Introduction

This Privacy Policy helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.

Our policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or if you use any of our websites or interact with us on social media (our "Services").

Your Security

When you shop with us or use our services, you trust us with your data. We're a company that puts you, our customer, first, respecting you as an individual but also as a member of our community. We listen to our customers to understand your expectations and make sure these are reflected in our business decisions. We're committed to maintaining your trust and confidence. In this Privacy Policy, we've provided details on when and why we collect your personal information, how we use it, the very limited conditions under which we may disclose it to others (where direct marketing is concerned only with your explicit permission) and how we keep it secure.

Information We Collect

We collect personal information about you when you visit one of our stores, use our Websites, or use our web or mobile device applications or if you communicate with us by phone, e-mail and social media.

The types of personal information we collect includes:

• Personal details such as your name, address, date of birth, email address, phone number and other contact information
• Transaction information, such as the product you purchased, its price, your method of payment and your payment details
• Information about you like your employment details, financial position and information taken from identification documents
• Your account information – such as dates of payments owed and received, the subscription services you use
• The date and time of the calls and messages you send or receive through our network, and your location at the time these communications take place

When you're online the information we collect includes:

• Account information, like your username, password, and other identifiers
• Details of your visits to the Website, in-store WIFI or App and the resources that you access
• IP address and cookie data
• Information that you provide in your dealings with us

How we use your Information

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data.

When we're required to enter into a contract with you

• We use your personal information to process your orders and payments or to give you a refund

Where you have provided consent

We use email and text messages to communicate with you about our products and services, competitions, offers, promotions or special events where you tick a box.

Where there is a Legitimate Interest

As a Company we are often required to process your personal data in order to carry out certain tasks relating to our business activities.

How long we keep your personal information

We will keep your personal information for as long as you're a customer. If you haven't made a purchase or engaged with us for 3 years or more, then we'll remove you from our marketing mailing lists. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us.

Access to Information held about you

You have the right to request what personal information we hold about you. This is sometimes called a 'Data Subject Access Request'. If we agree that we are obliged to provide personal information to you, we'll provide it to you free of charge.

Complaining to the Data Protection Regulator

You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details at: https://ico.org.uk/

Alternatively our Data Protection Office can be contacted via info@talk4.co.uk