Mobile Service, Coverage & Data Transparency Code

1. Coverage and network

Talk4 will identify the underlying network for a plan where this is material to the offer. Coverage maps and postcode checks are estimates, not guarantees. Service can vary because of geography, buildings, network load, spectrum, maintenance, weather, device capability and other technical factors.

2. 4G, 5G and device features

A 5G-ready plan does not guarantee a 5G connection. 5G, VoLTE, Wi-Fi Calling, eSIM and similar features require a compatible device, compatible Talk4/network provisioning and relevant coverage. Any material device restrictions should be disclosed before purchase.

3. Speeds

Mobile data speeds vary and are not normally guaranteed. Where Talk4 advertises a speed tier or restriction, it will explain the cap or relevant service characteristic. We will not present theoretical network maximums as a speed a customer is guaranteed to receive.

4. Unlimited and fair use

Where a plan is described as unlimited for UK data, Talk4 will not impose an undisclosed domestic monthly volume cap. Any network-management, tethering or fair-use provision relevant to that plan will be described clearly and objectively before purchase.

5. Data Only and tethering

Data Only plans may not support ordinary voice calls or SMS. If router, hotspot or tethering use is restricted, the restriction will be stated in the tariff information before purchase.

6. Network changes and outages

Talk4 may rely on wholesale networks. Planned maintenance, emergency work and upstream outages can affect service. If a contractual change is proposed that triggers a regulatory right to leave, Talk4 will provide the applicable notice and termination right.

Regulatory references

This code has been drafted by reference to current UK regulatory materials. These references do not replace the legislation or Ofcom conditions.

• Ofcom General Conditions C1 and C2 - service and contract transparency.

• Ofcom General Condition C8 - accurate, non-misleading mobile sales information.

• UK Open Internet / net-neutrality rules and Ofcom guidance for mobile internet access services.