Traffic Management & Open Internet Transparency Code

1. Open internet principle

Talk4 supports customers’ ability to access and distribute lawful internet content and use compatible applications and devices, subject to the UK open-internet rules and lawful, proportionate network-management measures.

2. Reasonable traffic management

Talk4 or an underlying network may use reasonable traffic-management measures where permitted, for example to preserve network integrity/security, comply with law, manage exceptional or temporary congestion, mitigate malware or fraud, or support a permitted specialised/public-interest service. Measures must be transparent and proportionate to their purpose.

3. No hidden throttling

If a Talk4 tariff has a material speed cap, protocol restriction, tethering rule, video-quality restriction or other relevant traffic-management characteristic, it must be disclosed in the product information and contract documentation. An “unlimited data” label must not conceal a material undisclosed restriction.

4. Wholesale networks

Talk4 services may run over third-party networks. Talk4 will obtain and publish material traffic-management information that is necessary for customers to understand the retail service, to the extent it is provided to Talk4 and is relevant to the contract.

5. Complaints

Customers may complain about traffic management or open-internet issues under the Talk4 Customer Complaints Code. Talk4 will investigate relevant retail and wholesale-network information.

Regulatory references

This code has been drafted by reference to current UK regulatory materials. These references do not replace the legislation or Ofcom conditions.

• UK Open Internet Regulation / retained net-neutrality framework.

• Ofcom Net Neutrality guidance (revised October 2023) and clarification on public-interest exceptions (20 July 2026).

• Ofcom General Conditions C1/C2 transparency requirements for internet access services.