Regulatory & Codes of Practice
We want our services to be clear, fair and accessible. This page brings together the customer codes, regulatory information and service standards that apply to Talk4 mobile, broadband, connectivity and voice services.
Some requirements apply to everyone, while others depend on the service you use or whether you are a Personal, small-business or larger Business customer. Your contract documents remain the definitive record of the service you bought. For your contractual terms, see the Legal Centre.
How to complain, our process, the six-week ADR route and deadlock letters.
How we support customers in payment difficulty and manage debt fairly.
Our sales standards, who you contract with, and no hidden limitations.
Coverage, network, 4G/5G, data limits and fair use.
Estimated, normally-available and minimum speeds vs Wi-Fi.
Our traffic-management, congestion and security practices.
PAC/STAC/INFO texts, porting timing and One Touch Switch.
Roaming destinations, allowances, rates and bill limits.
Access and service charges for 08/09/118 and short codes.
Power/broadband dependency of IP voice and emergency calling.
Accessible formats, priority support and authorised representatives.
CLI accuracy, verification and protection against spoofed calls.
Talk4 Communications Ltd trading as Talk4 Telecoms. Company number 06827172. Registered office: 38 Rothesay Road, Luton, England, LU1 1QZ. For regulatory or customer-service enquiries contact 03333 445 456 or support@talk-4.co.uk.
If you need any regulatory document in an accessible format, contact us and tell us what format would help.